Question 1

What does unlimited messages mean?

Accepted Answer

Each conversation between a customer and your bot has no message limit. You pay per conversation, not per message. One conversation can have 5 or 50 messages — same price.

Question 2

Can customers tell it's a bot?

Accepted Answer

Most can't. AI replies like a human — matching the customer's language and style. English, Malay, Chinese, or mixed — all natural.

Question 3

How difficult is BotKu setup?

Accepted Answer

10 minutes. Enter business info and products, scan QR code like WhatsApp Web, bot is live. Zero coding required.

Question 4

What if the AI doesn't know the answer?

Accepted Answer

AI handles it politely and lets the customer know. You get an instant WhatsApp notification for questions outside the bot's knowledge.

Question 5

Can I change the bot's behavior?

Accepted Answer

Yes. Use AI Assist — say 'be more casual' or 'always recommend the premium package first'. AI modifies itself. Manual edits are unlimited.

Question 6

Is BotKu worth the price?

Accepted Answer

A staff replying WhatsApp costs $600+/month, works 8 hours. BotKu costs $49, works 24/7, replies in 30 seconds, never takes sick leave. One closed sale covers a month's cost.

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